Terms of Service

Last updated: October 15, 2026

These Terms of Service apply to services offered through reputationdoctor.club by Reputation Doctor (“we,” “us,” or “our”). By purchasing or using our services, you agree to these terms.

Services

Reputation Doctor provides managed customer review-request campaigns for businesses. Standard service for one business location includes setup of branded email requests and reminders, configuration of a Google review link, monitoring and monthly activity summaries, and ongoing support. A working campaign requires cooperation from the customer, appropriate customer contact information, and an agreed method for identifying completed jobs. SMS, extra locations, custom software integrations, and additional volume may require separate written pricing.

Payments and subscription

Our standard Local Business Plan is $149 as a one-time setup fee plus $99 per month, with $248 due at initial signup. The $99 monthly subscription renews automatically until canceled. Applicable taxes, if any, are disclosed at checkout. You authorize our payment processor to charge the payment method provided for the agreed recurring fees. If pricing or scope differs, the accepted order or written agreement controls. We may suspend service for unpaid invoices after reasonable notice.

Cancellation and refunds

You may request cancellation by emailing neillmj@icloud.com. Cancellation stops future subscription renewals once processed; contact us before your next renewal date. Unless a separate agreement or applicable law requires otherwise, fees already paid for setup work performed or a billing period already begun are non-refundable. We will honor any refund rights required by law. Cancellation does not erase amounts already due.

Customer responsibilities

You are responsible for the accuracy and lawful collection of customer information you submit and for ensuring you are permitted to send applicable email or text communications. You agree not to upload unlawfully obtained contact lists or instruct us to send deceptive communications. You must give us timely access to appropriate business information, the correct review destination, and a means to identify completed customer transactions. Your own business remains responsible for responding to customers and resolving service complaints.

Reviews and third-party platforms

We request honest, voluntary customer feedback. We do not guarantee any number of reviews, star rating, search ranking, sales lead, or revenue result. We do not offer incentives contingent on review sentiment, suppress negative reviewers, or create fictional customer reviews. Google and other platforms operate independently, and their rules and availability may change.

Access, confidentiality, and data

Each party should protect confidential business and customer information received from the other. We use information to provide the contracted service and through service providers reasonably necessary to operate it, subject to our Privacy Policy. Do not send passwords or payment-card information through onboarding forms; any access credentials should be shared using a secure method. Contact us to request a review of your customer data and applicable deletion options.

Availability and limitations

We will use reasonable care in configuring and maintaining services but cannot warrant uninterrupted operation of email delivery, external platforms, integrations, or third-party services. To the extent permitted by law, Reputation Doctor is not liable for indirect, incidental, or consequential losses arising from service use. Nothing in these terms limits liability that cannot legally be excluded.

Ending service

We may suspend or end services for material breach of these terms, unlawful activity, or misuse of customer contact information, subject to applicable law and reasonable notice when practical. On ending service, recurring charges cease according to the cancellation terms above.

Changes and governing law

We may update these terms prospectively and will provide notice of material changes when required. These terms are governed by the laws of Texas, United States, subject to applicable consumer protections and mandatory laws that may apply elsewhere. Any court action must be brought in a court with proper jurisdiction and venue under applicable law.

Contact

Questions about our services, billing, or cancellation: neillmj@icloud.com.