About Us

About Reputation Doctor

Make follow-up
part of the routine.

Reputation Doctor helps local service businesses ask genuine customers for honest feedback consistently.

A practical service
for busy owners.

When the job is done, you’re usually moving on to the next one. We help put a simple review-request process around that moment.

Matthew Neill started Reputation Doctor with a focus on straightforward setup and ongoing support. His experience co-owning a landscaping business helps inform the approach: keep the process useful and easy to understand.

Clear scope

We confirm your workflow, customer volume, and campaign details before you enrol.

Real feedback

Every request gives a genuine customer an opportunity to share their experience.

Support after setup

We help you monitor the process and deal with campaign issues as they arise.

Start with a conversation.

Tell us how your business serves customers and how you currently ask for reviews.

Talk about your business ↗